OEC Blog

Recent Posts by Kathy Jambor

Keep customer relationships strong as technology increases

Keep customer relationships strong as technology increases

By: Kathy Jambor | March 21st, 2018

"Relationships sell parts.” This was a quote from one of the country’s top wholesalers at the recent OEC Dealer Council in Cleveland, Ohio. I was fortunate enough to be in the room with many experienced Parts Directors and Managers, and…

Is your parts department one of the 3.5 billion online searches today?

Is your parts department one of the 3.5 billion online searches today?

By: Kathy Jambor | February 10th, 2017

More likely than not, I bet your dealership has a fully-functional website and can be searchable in any online search engine pretty easily. But what if someone is just looking for your parts department? It is still as easy? Today…

Consumer habits in your favor: How the increase in pre-owned vehicles on the road will impact your parts business and what to do about it

Consumer habits in your favor: How the increase in pre-owned vehicles on the road will impact your parts business and what to do about it

By: Kathy Jambor | December 7th, 2016

While autonomous cars may be the future, cars of the past are still very much present.According to IHS Markit, the average age of light vehicles in operation has increased (yet again) to 11.6 years. In recent years, ownership of cars…

So you’re telling me there’s a chance! Opportunities for parts sales in categories you might not have thought you had a shot in

So you’re telling me there’s a chance! Opportunities for parts sales in categories you might not have thought you had a shot in

By: Kathy Jambor | November 17th, 2016

When you think of parts sales, you probably don’t think of Jim Carrey’s character, Lloyd Christmas, from the movie Dumb and Dumber, but he has a bit of (valid) advice that you can use at your dealership. It’s probably revealing…

Get your 3D glasses out – cars (and parts!) are going futuristic

Get your 3D glasses out – cars (and parts!) are going futuristic

By: Kathy Jambor | August 31st, 2016

It may seem way too futuristic to imagine a car – or even a single car part – created from a printer. A question that you may be asking is: “is it even drivable?” or you may have an even…

Take your online parts ordering form to the next level in 2016

Take your online parts ordering form to the next level in 2016

By: Kathy Jambor | December 18th, 2015

When a customer comes to your website and wants to order parts, what do they find? Do you have a full e-commerce platform for parts ordering? Do you have a little bit of information? Or do you have a parts…
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