OEC Blog

Recent Posts in Best Business Practices

The best marketing tools available are likely already in your parts department

The best marketing tools available are likely already in your parts department

By: Kelsey Tully | February 16th, 2018

In today’s digital age, nearly any business can be done through an online platform. Just like you, your shop customers have hundreds of people they talk to every day. As an Account Support Rep who works with dealers every day…

How to handle an angry customer

How to handle an angry customer

By: OEC Customer Support Team | January 25th, 2018

Not every customer experiences the ideal transaction. Mistakes happen, orders are wrong, shipments are delayed and so on. It’s important to understand how to handle and overcome these tough situations. It’s easier for one angry customer to have far more…

What market trends will impact your customers in 2018?

What market trends will impact your customers in 2018?

By: Heather Sinchak | October 25th, 2017

It's hard to believe it's almost 2018. And with this new year, comes new technology, challenges, and unforeseen obstacles.  Independent repair facilities -- your customers -- will see the impact of market fluctuation. To encourage shops to set their business up for…

Take a look at the 'new age' part selling industry

Take a look at the 'new age' part selling industry

September 14th, 2017

“Synthetic oil, check. Filter, check. Gasket, check, Drip pan, check. Rags and wrench, check. As you already probably know I`m in my garage changing the oil on my truck. I’ve done this time and time again and could probably do…

The zero death effect: The growth of fatality-free vehicles

The zero death effect: The growth of fatality-free vehicles

By: Heather Sinchak | June 28th, 2017

Autonomous cars has become a hot topic over the past few years, and now fatality-free vehicles are getting some note-worthy attention. Yes, you read that right – fatality-free vehicles are here. In fact, there are now eleven vehicle models in the U.S…

Part 2: Counterfeit auto parts: Is the threat real?

Part 2: Counterfeit auto parts: Is the threat real?

By: Heather Sinchak | June 14th, 2017

In our first post, we discussed the impact of counterfeit parts at a personal level. With counterfeit parts vendors raking in $12 Billion dollars a year, what are OEMs doing to help defend their name and reputation? Counterfeit part makers do…