OEC Blog

Recent Posts in Best Business Practices

Keep customer relationships strong as technology increases

Keep customer relationships strong as technology increases

By: Kathy Jambor | March 21st, 2018

“Relationships sell parts.” This was a quote from one of the country’s top wholesalers at the recent OEC Dealer Council in Cleveland, Ohio. I was fortunate enough to be in the room with many experienced Parts Directors and Managers, and…

Yes, people want to buy from YOU

Yes, people want to buy from YOU

By: Scott Galbicsek | March 8th, 2018

According to Hedges & Company, the auto industry generated over $7.6 billion dollars in 2016 online parts sales – and it will only continue to grow¹. For 2018, the projected number has since risen to $10 billion dollars. With this…

Business intelligence: What’s the big deal?

Business intelligence: What’s the big deal?

By: Tom Strain | February 22nd, 2018

I know you – yes, you the person reading this – would answer “yes” to a question I am about to ask (And no I am not a magician). “Do you want to work smarter, not harder?” I know it’s…

The best marketing tools available are likely already in your parts department

The best marketing tools available are likely already in your parts department

By: Kelsey Tully | February 15th, 2018

In today’s digital age, nearly any business can be done through an online platform. Just like you, your shop customers have hundreds of people they talk to every day. As an Account Support Rep who works with dealers every day…

How to handle an angry customer

How to handle an angry customer

By: OEC Customer Support Team | February 1st, 2018

Not every customer experiences the ideal transaction. Mistakes happen, orders are wrong, shipments are delayed and so on. It’s important to understand how to handle and overcome these tough situations. It’s easier for one angry customer to have far more…

What market trends will impact your customers in 2018?

What market trends will impact your customers in 2018?

By: Heather Sinchak | October 25th, 2017

It's hard to believe it's almost 2018. And with this new year, comes new technology, challenges, and unforeseen obstacles.  Independent repair facilities -- your customers -- will see the impact of market fluctuation. To encourage shops to set their business up for…