“Relationships sell parts.” This was a quote from one of the country’s top wholesalers at the recent OEC Dealer Council in Cleveland, Ohio. I was fortunate enough to be in the room with many experienced Parts Directors and Managers, and…
In today’s digital age, nearly any business can be done through an online platform. Just like you, your shop customers have hundreds of people they talk to every day. As an Account Support Rep who works with dealers every day…
It's hard to believe it's almost 2018. And with this new year, comes new technology, challenges, and unforeseen obstacles. Independent repair facilities -- your customers -- will see the impact of market fluctuation. To encourage shops to set their business up for…
You may be considering getting into the wholesale business, or you may already be in it and want to expand your business. So how do you gauge your own success? The following is what our OEC field and account managers see the most…
In vehicle sales, it’s brand against brand. But in parts sales, it’s a whole different ballgame. As a parts manager, you know you’re not competing against other OEMs – you’re competing against the entire aftermarket industry. The aftermarket has figured…
As I assist dealers with the implementation of RepairLink, I repeatedly encounter an alarming perception among counter staff: technology will hinder their ability to sell parts, or worse – it will replace them. You may have read Scott’s post, “Why…
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