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How to handle an angry customer

How to handle an angry customer

By: OEC Customer Support Team | February 1st, 2018

Not every customer experiences the ideal transaction. Mistakes happen, orders are wrong, shipments are delayed and so on. It’s important to understand how to handle and overcome these tough situations. It’s easier for one angry customer to have far more…

What a low quality part really costs

What a low quality part really costs

By: Heather King | November 16th, 2017

Just like many products on the market today, there is a significant amount of options when it comes to auto parts. So how do you really measure the monetary value in quality? GMB recently released a study on the high costs of…

What market trends will impact your customers in 2018?

What market trends will impact your customers in 2018?

By: Heather Sinchak | October 25th, 2017

It's hard to believe it's almost 2018. And with this new year, comes new technology, challenges, and unforeseen obstacles.  Independent repair facilities -- your customers -- will see the impact of market fluctuation. To encourage shops to set their business up for…

Take a look at the 'new age' part selling industry

Take a look at the 'new age' part selling industry

September 14th, 2017

“Synthetic oil, check. Filter, check. Gasket, check, Drip pan, check. Rags and wrench, check. As you already probably know I`m in my garage changing the oil on my truck. I’ve done this time and time again and could probably do…

“Wood you beleaf this?” Japanese researchers look to wood for the next generation of auto parts material

“Wood you beleaf this?” Japanese researchers look to wood for the next generation of auto parts material

By: Heather Sinchak | August 17th, 2017

Steel, aluminum, and plastic. All common materials if you asked any gear head what cars are made of. But with the advancement of technology, researchers are taking science back to basics with materials – wood. Click here to check out…

The zero death effect: The growth of fatality-free vehicles

The zero death effect: The growth of fatality-free vehicles

By: Heather Sinchak | June 28th, 2017

Autonomous cars has become a hot topic over the past few years, and now fatality-free vehicles are getting some note-worthy attention. Yes, you read that right – fatality-free vehicles are here. In fact, there are now eleven vehicle models in the U.S…