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“That’s just not the way we do things” isn’t how we do things anymore

“That’s just not the way we do things” isn’t how we do things anymore

By: Michelle Brittsan | November 10th, 2016

The title seems confusing, right? “That’s just not the way we do things” is something we hear A LOT in the field from both dealers and shops. But little do shops and dealers realize, they’ve been doing things differently all along…

Amp up your password security with these very simple steps

Amp up your password security with these very simple steps

By: Michael Woolard | October 25th, 2016

When many people describe “security,” it’s usually something physical you can touch or even buy. We think we are safe when we install the anti-virus that claims to catch 99% of known viruses. But when you really think about it…

3 common parts hoarder symptoms that you can rebound from with a killer comeback

3 common parts hoarder symptoms that you can rebound from with a killer comeback

By: Tara Cunningham | October 19th, 2016

Are you – or someone you know – a parts hoarder? Just to be clear, I’m not talking about the “hoarder” who can’t move around their house. I’m talking about parts managers who quietly hang on to slow-moving parts for…

4 steps to get your staff to adopt technology when they don’t want to

4 steps to get your staff to adopt technology when they don’t want to

By: Skip Dennert | October 14th, 2016

As I assist dealers with the implementation of RepairLink, I repeatedly encounter an alarming perception among counter staff: technology will hinder their ability to sell parts, or worse – it will replace them. You may have read Scott’s post, “Why…

Why it’s OK to be afraid of technology

Why it’s OK to be afraid of technology

By: Scott Galbicsek | October 6th, 2016

As technology advances, it’s easy to be set in your ways of what you know. You’re comfortable doing things a certain way, and you’re fine with it. Unfortunately, the market today isn’t forgiving of the ways you like, and worse…

Get your 3D glasses out – cars (and parts!) are going futuristic

Get your 3D glasses out – cars (and parts!) are going futuristic

By: Kathy Jambor | August 31st, 2016

It may seem way too futuristic to imagine a car – or even a single car part – created from a printer. A question that you may be asking is: “is it even drivable?” or you may have an even…