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Take your online parts ordering form to the next level in 2016

Take your online parts ordering form to the next level in 2016

By: Kathy Jambor | December 18th, 2015

When a customer comes to your website and wants to order parts, what do they find? Do you have a full e-commerce platform for parts ordering? Do you have a little bit of information? Or do you have a parts…

Reasons to Consider a Layered Approach to Your Inventory Process

Reasons to Consider a Layered Approach to Your Inventory Process

By: Nate Gotro | December 9th, 2015

Parts inventory comes and goes on a daily basis in many different ways.  So why would a one-size approach to clean parts inventory be the answer for everyone?  The answer is, it isn’t. Each parts department runs their business in…

Surprising Things Your Counterpeople Know … That You Don’t! (Part 3)

Surprising Things Your Counterpeople Know … That You Don’t! (Part 3)

By: OEC Staff | December 3rd, 2015

In the third installment of “Surprising things your counter people know that you don’t”, we will look at the explosion of online ordering and what it means to your dealership. Your counter staff has the insight into the buying behavior…

Surprising Things Your Counterpeople Know … That You Don’t! (Part 2)

Surprising Things Your Counterpeople Know … That You Don’t! (Part 2)

By: OEC Staff | November 20th, 2015

Last week, we learned that your counter staff has valuable insight about how your parts customers feel about price. What other insights does your counter staff have that you might not even be aware of? Speed of delivery is more…

Surprising Things Your Counterpeople Know … That You Don’t! (Part 1)

Surprising Things Your Counterpeople Know … That You Don’t! (Part 1)

By: OEC Staff | November 13th, 2015

If you’re like most parts managers, your days are filled with inventory, parts ordering, staffing and scheduling, service requests and, of course, putting out fires. This kind of hectic schedule often gets in the way of connecting with customers.  Instead…

Increase Tire Sales … Not Carrying Costs

Increase Tire Sales … Not Carrying Costs

By: OEC Staff | October 15th, 2015

The industry is abuzz with the latest sales trend of replacement tires. Ok … every parts manager knows what a pain they can be. They’re low margin, slow-moving, high capital parts that take up a ton of space and compete…