As I assist dealers with the implementation of RepairLink, I repeatedly encounter an alarming perception among counter staff: technology will hinder their ability to sell parts, or worse – it will replace them. You may have read Scott’s post, “Why…
As technology advances, it’s easy to be set in your ways of what you know. You’re comfortable doing things a certain way, and you’re fine with it. Unfortunately, the market today isn’t forgiving of the ways you like, and worse…
It may seem way too futuristic to imagine a car – or even a single car part – created from a printer. A question that you may be asking is: “is it even drivable?” or you may have an even…
In addition to the many roles of the parts manager, many of you are also the shipping guru in your dealership. You know everything there is to know about shipping through the common carriers. It’s engrained into your mind, it’s…
After reading an article in the November 2015 edition of Body Shop Business, I felt some relief. It came in the form of its content regarding cars of the future. It was pretty funny when you consider the basic functionality…
While your customers are relentlessly bombarding you daily with phone calls, often taking up to as many as 8 call-backs to get the order complete; they’re also “secretly” ordering from you online after hours. That’s right, over 52% of mechanical…
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