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Don’t wait for the future … embrace it now!

Don’t wait for the future … embrace it now!

By: Scott Galbicsek | February 19th, 2016

After reading an article in the November 2015 edition of Body Shop Business, I felt some relief. It came in the form of its content regarding cars of the future. It was pretty funny when you consider the basic functionality…

Your customers are lying to you! (part 2)

Your customers are lying to you! (part 2)

By: OEC Staff | February 10th, 2016

While your customers are relentlessly bombarding you daily with phone calls, often taking up to as many as 8 call-backs to get the order complete; they’re also “secretly” ordering from you online after hours.  That’s right, over 52% of mechanical…

Your customers are lying to you! (part 1)

Your customers are lying to you! (part 1)

By: OEC Staff | January 27th, 2016

While your customers are relentlessly bombarding you daily with phone calls, often taking up to as many as 8 call-backs to get the order complete; they’re also “secretly” ordering from you online after hours. That’s right, over 52% of mechanical…

Take your online parts ordering form to the next level in 2016

Take your online parts ordering form to the next level in 2016

By: Kathy Jambor | December 18th, 2015

When a customer comes to your website and wants to order parts, what do they find? Do you have a full e-commerce platform for parts ordering? Do you have a little bit of information? Or do you have a parts…

Reasons to Consider a Layered Approach to Your Inventory Process

Reasons to Consider a Layered Approach to Your Inventory Process

By: Nate Gotro | December 9th, 2015

Parts inventory comes and goes on a daily basis in many different ways.  So why would a one-size approach to clean parts inventory be the answer for everyone?  The answer is, it isn’t. Each parts department runs their business in…

Surprising Things Your Counterpeople Know … That You Don’t! (Part 3)

Surprising Things Your Counterpeople Know … That You Don’t! (Part 3)

By: OEC Staff | December 3rd, 2015

In the third installment of “Surprising things your counter people know that you don’t”, we will look at the explosion of online ordering and what it means to your dealership. Your counter staff has the insight into the buying behavior…