In the third installment of “Surprising things your counter people know that you don’t”, we will look at the explosion of online ordering and what it means to your dealership. Your counter staff has the insight into the buying behavior…
Last week, we learned that your counter staff has valuable insight about how your parts customers feel about price. What other insights does your counter staff have that you might not even be aware of? Speed of delivery is more…
If you’re like most parts managers, your days are filled with inventory, parts ordering, staffing and scheduling, service requests and, of course, putting out fires. This kind of hectic schedule often gets in the way of connecting with customers. Instead…
The industry is abuzz with the latest sales trend of replacement tires. Ok … every parts manager knows what a pain they can be. They’re low margin, slow-moving, high capital parts that take up a ton of space and compete…
In this podcast, members of our Account Support and Field Services teams discuss how to make better use of the people down the hall. We find that at times, dealership departments are siloed and have no idea of each team’s…
Think with Google reported this week that 67% of millennials think they can find a “how to” video on YouTube to learn how to do just about anything. It’s happening at an increasing rate – over 100 million hours of…
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