News & Events

OEConnection Customer Care Team Earns Center of Excellence Recognition for 5th Consecutive Year

RICHFIELD, OH, January 8, 2013 – OEConnection LLC, the leading parts e-commerce technology provider for OEM distribution networks, announced today that its Customer Care Center has been certified as a Center of Excellence by BenchmarkPortal for the fifth consecutive year.  The Center of Excellence designation is one of the most prestigious awards in the customer service and support industry.

Call centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.  Since 2008, the OEConnection Customer Care Center has consistently ranked among the top 10% of all call centers surveyed.

“It’s an honor to be named a best-in-class call center and receive recognition for our comprehensive customer care, training and support operations,” said James Kynkor, Manager of Customer Care and Training at OEConnection.  “OEConnection is a company dedicated to helping our customers achieve maximum efficiency and value from our solutions, and we measure our success by the success and satisfaction of our customers.”

Bruce Belfiore, CEO & Senior Research Executive at Benchmark Portal, said,  “We certified OEConnection’s customer care operations as a Center of Excellence after evaluating the company’s effectiveness and efficiency in interacting with their customers. We applaud their commitment to superior customer service."

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About OEConnection LLC

OEConnection is the leading parts e-commerce technology provider for OEM distribution networks, serving over 35,000 dealership and repair customers. Customers use OEConnection products over 6 million times each month to market, manage and move original equipment parts, facilitating an estimated $18 billion in annual replacement parts trade.  The company is headquartered in the greater Cleveland area at 4205 Highlander Parkway, Richfield, Ohio, 44286.  Additional information is available at www.oeconnection.com or by emailing Joan Deegan at joan.deegan@oeconnection.com.

About Center of Excellence Certification

Contact centers and their managers who wish to implement best practices and obtain world-class performance in their industry have a unique opportunity to certify their call centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the steps to certification are and how they will improve your centers performance. www.benchmarkportal.com/call-center-certification.

About BenchmarkPortal

Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its expertise and an innovative approach to best practices for the contact center industry and hosts the world’s largest database of contact center metrics. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.