OEC Blog

Recent Posts by OEC Staff

How to handle an angry customer

How to handle an angry customer

By: OEC Customer Support Team | February 1st, 2018

Not every customer experiences the ideal transaction. Mistakes happen, orders are wrong, shipments are delayed and so on. It’s important to understand how to handle and overcome these tough situations. It’s easier for one angry customer to have far more…

Your customers are lying to you! (part 2)

Your customers are lying to you! (part 2)

By: OEC Staff | February 10th, 2016

While your customers are relentlessly bombarding you daily with phone calls, often taking up to as many as 8 call-backs to get the order complete; they’re also “secretly” ordering from you online after hours.  That’s right, over 52% of mechanical…

Your customers are lying to you! (part 1)

Your customers are lying to you! (part 1)

By: OEC Staff | January 27th, 2016

While your customers are relentlessly bombarding you daily with phone calls, often taking up to as many as 8 call-backs to get the order complete; they’re also “secretly” ordering from you online after hours. That’s right, over 52% of mechanical…

Surprising Things Your Counterpeople Know … That You Don’t! (Part 3)

Surprising Things Your Counterpeople Know … That You Don’t! (Part 3)

By: OEC Staff | December 3rd, 2015

In the third installment of “Surprising things your counter people know that you don’t”, we will look at the explosion of online ordering and what it means to your dealership. Your counter staff has the insight into the buying behavior…

Surprising Things Your Counterpeople Know … That You Don’t! (Part 2)

Surprising Things Your Counterpeople Know … That You Don’t! (Part 2)

By: OEC Staff | November 20th, 2015

Last week, we learned that your counter staff has valuable insight about how your parts customers feel about price. What other insights does your counter staff have that you might not even be aware of? Speed of delivery is more…

Surprising Things Your Counterpeople Know … That You Don’t! (Part 1)

Surprising Things Your Counterpeople Know … That You Don’t! (Part 1)

By: OEC Staff | November 13th, 2015

If you’re like most parts managers, your days are filled with inventory, parts ordering, staffing and scheduling, service requests and, of course, putting out fires. This kind of hectic schedule often gets in the way of connecting with customers.  Instead…