OEC Blog

Recent Posts in Best Business Practices

Your customers are lying to you! (part 2)

Your customers are lying to you! (part 2)

By: OEC Staff | February 10th, 2016

While your customers are relentlessly bombarding you daily with phone calls, often taking up to as many as 8 call-backs to get the order complete; they’re also “secretly” ordering from you online after hours.  That’s right, over 52% of mechanical…

Your customers are lying to you! (part 1)

Your customers are lying to you! (part 1)

By: OEC Staff | January 27th, 2016

While your customers are relentlessly bombarding you daily with phone calls, often taking up to as many as 8 call-backs to get the order complete; they’re also “secretly” ordering from you online after hours. That’s right, over 52% of mechanical…

“Parts Hold” – A True Story

“Parts Hold” – A True Story

By: OEC Staff | August 19th, 2015

“Parts Hold” How many times have we heard that line at a place of business? You didn’t even ask me what I needed before hitting the “hold” button and giving my ears a rhapsody of unwelcomed music or commercials extoling…

Are you marketing RepairLink alone? (Why?)

Are you marketing RepairLink alone? (Why?)

By: Skip Dennert | July 8th, 2015

While participating in the national launch of RepairLink, I noticed a shop adoption trend very early in the process. Multi-manufacturer dealer groups consistently outperformed single manufacturer independent dealerships. It was not very difficult to determine why the disparity existed. Dealer…

Using video to build your parts business

Using video to build your parts business

By: Kathy Jambor | June 17th, 2015

If you have a smart phone or tablet, it’s a good bet you’ve recently watched a video on it – either something viral that showed up on your Facebook News Feed, or perhaps something related to your business that caught…

Why pay for OEM parts when aftermarket will do?

Why pay for OEM parts when aftermarket will do?

By: Christopher Tersigni | June 3rd, 2015

If I had a dollar for every time I’ve had this question asked of me over the years, I’d at least have twenty-one dollars and change. “Why pay for an OEM part when the aftermarket stuff works just as well”?…