OEC Blog

Recent Posts in Tips and Tricks

Return policies are crucial for your online parts business

Return policies are crucial for your online parts business

By: Ashraf Sobeh | April 29th, 2015

Do you have a clear and concise return policy on your online eCommerce storefront? If the answer is no, then you may be losing significant business. A study by eMarketer shows that eCommerce sales in the U.S are growing at…

The fine art of selling over the phone

The fine art of selling over the phone

By: Terry Kropp | April 23rd, 2015

In your job at the parts counter, or as a parts manager, are you ever tasked with trying to sell parts, or engage a shop, over the phone? You may be unable to get out to see your customers face-to-face…

Five Sure-Fire Ways to Manage Special Order Parts … Before They Age

Five Sure-Fire Ways to Manage Special Order Parts … Before They Age

By: OEC Staff | March 5th, 2015

Special order parts (SOP) can be one of the biggest contributors to bog down a parts inventory.  Often considered a problem borne of service advisors placating customer requests, special order parts can become everyone’s profitability problem the moment a service…

Your eBay Storefront Can Be An Extension of Your Dealership

By: Brian Lichty | February 20th, 2015

Selling parts online might seem like a daunting task, but with a little bit of effort, you can quickly build up your customer base and have success. Picture your online presence as a brick and mortar store, but on the…

The Parts Manager's Guide to Facebook

The Parts Manager's Guide to Facebook

By: OEC Staff | January 6th, 2015

As the world’s most popular and most-used social network, Facebook is personal, casual and perfectly suited to an auto dealership’s local marketing efforts.  Today’s consumers view a company’s Facebook presence as more important than ever, with a new study suggesting…

Have it YOUR way!

Have it YOUR way!

By: William Spoonster | December 29th, 2014

OEM Parts Technology Leader Supports Diverse Customers thru Multiple Service Channels Today’s workplace is made up of three very distinct populations – Baby Boomers , Gen X and Gen Y.  Each of these generations has vastly different service needs and…