I know you – yes, you the person reading this – would answer “yes” to a question I am about to ask (And no I am not a magician). “Do you want to work smarter, not harder?” I know it’s…
In today’s digital age, nearly any business can be done through an online platform. Just like you, your shop customers have hundreds of people they talk to every day. As an Account Support Rep who works with dealers every day,…
According to Verizon’s 2017 Data Breach Investigations Report, phishing was involved in 43% of all data breaches. So what is phishing? Is it a threat to me? How do I defend against it? What is a phishing scam? Phishing scams…
Not every customer experiences the ideal transaction. Mistakes happen, orders are wrong, shipments are delayed and so on. It’s important to understand how to handle and overcome these tough situations. It’s easier for one angry customer to have far more…
Just like many products on the market today, there is a significant amount of options when it comes to auto parts. So how do you really measure the monetary value in quality? GMB recently released a study on the high costs of…
It's hard to believe it's almost 2018. And with this new year, comes new technology, challenges, and unforeseen obstacles. Independent repair facilities -- your customers -- will see the impact of market fluctuation. To encourage shops to set their business up for…
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