Support

Need help? There are lots of ways to get your questions answered within the OEC portal.


We're here to help you succeed! We've built a comprehensive support system that's there for you whenever you need it! Dedicated to helping you achieve the maximum results from your investment, OEC prepares you - and your customers - for success through multiple support offerings, enabling your business to immediately become productive.

1. LinkIQ Metrics

  • Provides key sales and activity metrics for dealers to assess their performance on OEC solutions.
  • View buyer information to target business growth.


2. Help Center

  • Online searchable knowledgebase.
  • Provides 24/7 access to articles and videos showing users how to use OEC solutions.
  • Use the Learning Center to learn best practices that will help you sell more parts!


3. In-app Guides

  • Embedded walkthroughs guide users through setting up OEC solutions and explain how to use key functionality.


4. Learning Center

  • Provides news and information about new features along with exclusive content designed to improve a dealer’s performance.

If you need to get in touch with our support team click here

Customer Support (Inbound Assistance)

Phone:

  • English: 1.888.776.5792 Option 2
  • French: 877.824.4813
  • Spanish: 1.877.301.4854


Email:

  • English/French: support@oeconnection.com
  • Spanish: soporte@oeconnection.com


Chat:

  • Available in OEC applications


    Customer Success (Outbound Coaching)

    • Dedicated team of subject-matter experts to support dealers in achieving their parts sales objectives through OEC solutions.
    • Four teams work with customers through their growth process: Onboarding (first 3 months), Shops, Optimization (existing customers), and Retail.
    • Use the Customer Success Map to locate your Success Specialist.


    OEC Performance Coaching (In-Person Coaching)

    • Grow your existing parts business through in-person analysis and dealer-specific recommendations.
    • For more information click here or call 1.888.776.5792 ext. 3


    Additional Help Links