We're here to help you succeed! We've built a comprehensive support system that's there for you whenever you need it! Dedicated to helping you achieve the maximum results from your investment, OEC prepares you - and your customers - for success through multiple support offerings, enabling your business to immediately become productive.
1. LinkIQ Metrics
- Provides key sales and activity metrics for dealers to assess their performance on OEC solutions.
- View buyer information to target business growth.
2. Help Center
- Online searchable knowledgebase.
- Provides 24/7 access to articles and videos showing users how to use OEC solutions.
- Use the Learning Center to learn best practices that will help you sell more parts!
3. In-app Guides
- Embedded walkthroughs guide users through setting up OEC solutions and explain how to use key functionality.
4. Learning Center
- Provides news and information about new features along with exclusive content designed to improve a dealer’s performance.
If you need to get in touch with our support team click here
Customer Support (Inbound Assistance)
Phone:
- English: 1.888.776.5792 Option 2
- French: 877.824.4813
- Spanish: 1.877.301.4854
Email:
- English/French: support@oeconnection.com
- Spanish: soporte@oeconnection.com
Chat:
- Available in OEC applications
Customer Success (Outbound Coaching)
- Dedicated team of subject-matter experts to support dealers in achieving their parts sales objectives through OEC solutions.
- Four teams work with customers through their growth process: Onboarding (first 3 months), Shops, Optimization (existing customers), and Retail.
- Use the Customer Success Map to locate your Success Specialist. (Navistar Customer Success Map)
OEC Performance Coaching (In-Person Coaching)
- Grow your existing parts business through in-person analysis and dealer-specific recommendations.
- For more information click here or call 1.888.776.5792 ext. 3