Support

We're here to help you succeed! We've built a comprehensive support system that's there for you whenever you need it! Dedicated to helping you achieve the maximum results from your investment, OEC prepares you - and your customers - for success through multiple support offerings, enabling your business to immediately become productive.

1. LinkIQ Metrics

Provides key sales and activity metrics for dealers to assess their performance on OEC solutions.
View buyer information to target business growth.

2. Help Center

Online searchable knowledgebase.
Provides 24/7 access to articles and videos showing users how to use OEC solutions.
Use the Learning Center to learn best practices that will help you sell more parts!

3. In-app Guides

Embedded walkthroughs guide users through setting up OEC solutions and explain how to use key functionality.

4. Learning Center

Provides news and information about new features along with exclusive content designed to improve a dealer’s performance.

If you need to get in touch with our support team click here

Customer Support (Inbound Assistance)

Phone:

English: 1.888.776.5792 Option 2
French: 877.824.4813
Spanish: 1.877.301.4854

Email:

English/French/Spanish Support: support@oeconnection.com

Chat:

Available in OEC applications

Customer Success (Outbound Coaching)

Dedicated team of subject-matter experts to support dealers in achieving their parts sales objectives through OEC solutions.
Four teams work with customers through their growth process: Onboarding (first 3 months), Shops, Optimization (existing customers), and Retail.
Use the Customer Success Map to locate your Success Specialist. (Navistar Customer Success Map)

OEC Performance Coaching (In-Person Coaching)

Grow your existing parts business through in-person analysis and dealer-specific recommendations.
For more information click here or call 1.888.776.5792 ext. 3

Employment Verification

To obtain employment, salary, or social service verification please visit: