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How can I save on vehicle downtime and make my customers happy?

​When customers come to get their car serviced for a repair or recall, they want the fastest turnaround time possible.
It’s no surprise that downtime costs you big time. Not only monetarily, but in customer satisfaction and retention as well. To decrease downtime, you need to have the right parts for the services you’re providing. But what happens if you don’t have the necessary part for the repair or the part is on backorder from the manufacturer?

Buying parts from other dealers can be the best solution to your problem. With a parts locator solution, you can quickly search for the parts you need, see exactly what quantity is in the other dealership’s inventory, and how much the parts cost. You get the part needed for the repair faster – sometimes even with same day delivery and in turn your customer is back on the road faster.

What should you consider when looking for a parts locator solution?

Parts locator solutions such as OEC D2DLink connect you to other dealerships so you can order the right parts when you need them most. Investing in a parts locator solution allows you to view dealer inventories and order online instead of wasting time calling around searching for parts. Overall, by reducing the time it takes to locate the part, you will greatly reduce your downtime, resulting in your customers leaving happy and a higher likelihood they will return.

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