Learning Hub

Inventory Management

How can I fill backorder parts orders without waiting for the manufacturer to fill their stock?

Inventory management solutions connect dealers to each other to allow for sourcing of parts rather than waiting.

Backorder issues are costly to your dealership and can cause customer satisfaction issues, alongside the financial strain. Not to mention, when the parts finally do come in, there can be an influx of service requests such as recall repairs that lead to even more issues of time constraints, limited amount of technicians, and lack of service bays.

As an alternative to waiting on the manufacturer to fill their backorder, other dealers may have the part that you’re looking for and that you can buy from them.

Some solutions can link dealers to other dealers that have the backordered part ready for you to buy rather than having to resort to the aftermarket.

Soutions like OEC D2D Express solves this costly backorder problem using automation, the Internet, and integrating dealership inventories into the overall supply chain. So instead of many days, the part is delivered in just one.

To learn more about how D2D Express can help solve backorder problems at your dealership, click here.

Online solutions, like OEC D2DLink, help dealerships like yours locate parts from other dealerships with a few clicks.
  • ​When customers come to get their car serviced for a repair or recall, they want the fastest turnaround time possible.
  • With a good system you can manage all the moving pieces in a parts department and help your team be more efficient.