OEC® Earns Their Ninth Top 100 Call Center Award

CLEVELAND, OH, April 14, 2016 – OEConnection LLC (OEC), a leading technology employer in Northeast Ohio, is a recipient of the 2016 Top 100 Call Center award from BenchmarkPortal. The Top 100 Call Center award recognizes the quality and cost efficiency of contact centers throughout North America by evaluating their key metrics against industry peers.

Submissions for the Top 100 award are grouped into four categories prior to being cross-checked, validated and approved by certified call center experts. The resulting submissions are scored on the basis of both quality and cost efficiency. As a result, OEC was determined to be a Top 100 Call Center in North America.

“Congratulations to the other recipients of this award. We understand that it is not easy to earn this prestigious award and are honored to be recognized among the best in the industry,” said Jim Kynkor, OEC Manager, Inbound Support and Customer Information. “We will proudly display this award with honor and gratitude,” Kynkor added.

Bruce Belfiore, CEO of BenchmarkPortal, states, “OEC’s placement among the Top 100 Call Centers is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance.”

This is the 9th year OEC has been recognized by BenchmarkPortal as a Top 100 Call Center in North America.


About OEConnection LLC (OEC)

OEConnection (OEC) is the leading parts ecommerce technology provider for OEM distribution networks, serving over 20 OEMs and 100,000 dealership and repair customers. Customers use OEC solutions millions of times each month to access real-time, dynamic pricing and to market, manage and move original equipment parts, facilitating an estimated $20 billion in annual replacement parts trade. The company is headquartered in the greater Cleveland area at 4205 Highlander Parkway, Richfield, Ohio, 44286. Additional information is available at or by emailing Geo Money at

About BenchmarkPortal

BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for contact centers. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information, please call 1-800-214-8929 or visit.