Frequently Asked Questions

Who uses RepairLink?

RepairLink is now being offered to franchised dealers interested in increasing their efficiency and OEM part sales against the aftermarket competition. RepairLink is available to any shop who enrolls in the program and selects a participating dealer to buy OE parts from online.

I like getting calls from shops to ensure orders are received. I don't want to eliminate phone calls, plus I want to be sure my orders arrive.

RepairLink is not meant to replace the telephone but to help dealers and shops communicate easier and faster. Instead of telephoning a dealership to provide part number details, faxing technical illustrations back and forth, and answering part price and availability, RepairLink streamlines the ordering process, helps shops help themselves, and helps dealers become more efficient. Phone calls can then be minimized and shorter in duration.

Is there any training or help to get started?

Of course! OEC has an award-winning team waiting for your call at 888.776.5792, ext. 2. They will be more than willing to guide you and help answer any questions you might have. We also have computer-based training and other online resources in the Support Center within RepairLink.

My salespeople have assigned shop accounts. Can RepairLink handle that?

Yes. Dealers can configure the system so different staff receive orders from specific people at specific shops. Dealerships receive these instructions when they enroll in RepairLink.

I've enrolled in RepairLink for my dealership - now what can I expect?

RepairLink benefits to subscribing Dealers:

  • Use RepairLink to compete against aftermarket online parts ordering technology.
  • Receive, process and track orders online in a secure and convenient web-based application.
  • Strengthen relationships with existing mechanical repair shop customers, build new accounts and increase fleet/installer business by providing an easier ordering process.
  • Improve order accuracy to reduce parts returns and increase customer satisfaction through VIN filtering and illustrations directly matching those in the EPC.
  • Dealers eliminate phone inquiries because shops see illustrations, parts pricing, and availability online.

RepairLink benefits to subscribing Shops:

  • Mechanical repair shops specify parts through the industry’s most comprehensive web-based parts ordering platform.
  • Customers see technical illustrations and diagrams to ensure accurate parts orders, eliminate faxing and see related parts for increased add-on purchase opportunities.
  • Online communication and on-screen order status keeps customers informed on order and parts delivery status.
  • Convenient, 24/7 online ordering ensures optimum customer satisfaction.

How can I get more shops specifying parts?

Dealers can access marketing brochures, email templates and other support material to help enroll more shops with RepairLink Marketing Tools.

Request Info

Or contact us at 888-776-5792, ext. 3