Frequently Asked Questions

Questions about CollisionLink Plus? Click here

What is CollisionLink?

CollisionLink is the online parts procurement system designed to streamline the collision parts ordering process between collision shops and dealers. Using CollisionLink, shops can purchase more OE parts at a competitive price in place of non-OE parts or receive incentives through automaker parts programs and promotions simply by purchasing parts online through CollisionLink.

What are the key features of CollisionLink?

CollisionLink is the OEM Parts Procurement System more shops prefer.

  • OEM-provided VIN details. Improve parts order accuracy with access to OEM-provided VIN details, paint codes, trim codes, and more, and improve
    customer satisfaction with open recall notification.
  • OEM part discounts. Access tens of thousands of OEM parts that qualify for discounts.
  • 24/7 Parts Order Management for all makes and models. Manage your OE part quote requests and orders for all makes and models.
  • Industry’s largest network of dealers. Minimize the number of ways you need to send orders to dealers.
  • Parts, price, and order status at-a-glance. See part pricing upfront and if your dealers received, opened, or responded to your quote requests and orders.
  • Seamless integration with all major estimating systems. Automatically import your collision estimates, so you can easily send quote requests and orders to your dealers.

Can I place orders with any of my OE parts suppliers? With any dealer?

Yes and yes. When you click the Order button, orders are sent electronically to your suppliers’ CollisionLink screen (if the supplier is enrolled in CollisionLink and accepts online orders) or to the suppliers’ fax (if the supplier does not accept electronic orders). Because of this flexibility, dealers do not need to be a CollisionLink subscriber in order to receive orders.

Will I still need to talk to my dealer?

CollisionLink is not meant to replace the telephone. It’s intended to help dealerships and shops communicate easier and faster. Instead of calling a dealership to provide part number details, a shop can send the order using CollisionLink, see an onscreen reply that the order was received and still call the supplier to clarify and ask questions if desired.

How can I get CollisionLink?

Visit to enroll. CollisionLink is available to repair facilities at no charge with free training and support.

Request Info

Or contact us at 888-776-5792, ext. 3