Frequently Asked Questions

What is CollisionLink?

CollisionLink is the online parts procurement system designed to streamline the collision parts ordering process between collision shops and dealers. Using CollisionLink, shops can purchase more OE parts at a competitive price in place of non-OE parts or receive incentives through automaker parts programs and promotions simply by purchasing parts online through CollisionLink.

What are the key features of CollisionLink?

OE parts at competitive pricing. Using OEM parts programs, dealers see aftermarket, salvage and LKQ parts on the orders and can offer OE parts at competitive prices. The dealer responds by indicating which parts can be supplied and quoting parts not specified to order. The shop then can either accept or reject the offer for the quoted parts.

  • OEM discounts. Frequently, automakers offer discounts to shops choosing OE parts as an alternative to non-OE or simply for buying parts online using CollisionLink.
  • Reduced parts returns. With a very high accuracy rate on orders, fewer parts need to be returned, which means improved cycle time, fewer delays in auto repairs and fewer A/R and A/P billing adjustments.
  • VIN details, paint codes, trim codes and more! Order accuracy improves because shops can see VIN build data including paint codes, trim codes, gear ratios and more!
  • One ordering process for all makes and all models. CollisionLink automatically imports shop estimates for all makes and all models.
  • Track an order and its status. Know the status of your orders at a glance, including if the dealer has received, opened or responded to the order. Available ship dates are also included in the dealer’s response.
  • Send photos to dealers. With the photos feature, you snap a digital photo, download it to your computer and send it to your dealers to help you get the needed parts.

Why is CollisionLink FREE?

CollisionLink is provided to body shops as a courtesy by subscribing dealerships. Dealers pay a monthly subscription fee. Repair facilities are not charged for CollisionLink usage.

Can I place orders with any of my OE parts suppliers? With any dealer?

Yes and yes. When you click the Order button, orders are sent electronically to your suppliers’ CollisionLink screen (if the supplier is enrolled in CollisionLink and accepts online orders) or to the suppliers’ fax (if the supplier does not accept electronic orders). Because of this flexibility, dealers do not need to be a CollisionLink subscriber in order to receive orders.

Will I still need to talk to my dealer?

CollisionLink is not meant to replace the telephone. It’s intended to help dealerships and shops communicate easier and faster. Instead of calling a dealership to provide part number details, a shop can send the order using CollisionLink, see an onscreen reply that the order was received and still call the supplier to clarify and ask questions if desired.

How can I get CollisionLink?

Visit to enroll. CollisionLink is available to repair facilities at no charge with free training and support.

Request Info

Or contact us at 888-776-5792, ext. 3