Training (EU)

Training solutions designed specifically for your businesses sales team

This OEC solution is currently only available in Europe.

Bespoke training & coaching courses

With its long experience of the automotive marketplace, OEC offers a wide range of bespoke training and coaching courses.

The training of staff is an increasingly important sector in the automotive industry, as manufacturers and large organisations seek to not only improve the levels of customer service they provide, but also to maximise consistency across their operations.

Consistency and adherence to procedures is also a driver of increased sales and efficiency. OEC Training has the ability to devise and deliver a range of tailor-made courses to meet those requirements. Training delivered by OEC is activity-based and not lecture-based, which allows for better interaction between client and trainer. Our expertise in this area means we can physically be hands-on in a live telesales environment.

We are salespeople that train. We make live calls during training to demonstrate the practical techniques we share.

Training Solutions

All of our courses are hands on, giving you real experience and training by professionals, for professionals.

Telesales

What's covered:

Planning and preparation, telephone manner, clearing the gatekeeper, lead generation, listening skills, cross selling and up selling, building rapport, questioning techniques, features/advantages/benefits, objection handling and designed for all levels of expertise.

In-house Telesales

What's covered:

Clear and effective coaching which is easy to understand and deals with all the challenges of today’s inbound and outbound call activity, from confidence building, objection handling to closing of the sale.

Planning and preparation, telephone manner, clearing the gatekeeper, lead generation, listening skills, cross selling and up selling, building rapport, questioning techniques, features/advantages/benefits, objection handling and designed for all levels of expertise with the added advantage of a live telesales environment.

Parts Sales Representative

What's covered:

Challenging the everyday routine, providing confidence and skills to new and existing salespeople, from planning, knowing your customers and objection handling.

Generating appointments, getting help from the gatekeeper, listening skills, objection handling, asking for the business, planning and preparing, questioning and qualifying techniques, selling features, advantages, benefits, negotiation skills, consolidate the sale.

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