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The best marketing tools available are likely already in your parts department

The best marketing tools available are likely already in your parts department

By: Kelsey Tully | February 16th, 2018

In today’s digital age, nearly any business can be done through an online platform. Just like you, your shop customers have hundreds of people they talk to every day. As an Account Support Rep who works with dealers every day…

Gone Phishing: Is your company data secure?

Gone Phishing: Is your company data secure?

By: Celeste Hall | February 8th, 2018

According to Verizon’s 2017 Data Breach Investigations Report, phishing was involved in 43% of all data breaches. So what is phishing? Is it a threat to me? How do I defend against it? What is a phishing scam? Phishing scams…

How to handle an angry customer

How to handle an angry customer

By: OEC Customer Support Team | January 25th, 2018

Not every customer experiences the ideal transaction. Mistakes happen, orders are wrong, shipments are delayed and so on. It’s important to understand how to handle and overcome these tough situations. It’s easier for one angry customer to have far more…

What a low quality part really costs

What a low quality part really costs

By: Heather King | November 16th, 2017

Just like many products on the market today, there is a significant amount of options when it comes to auto parts. So how do you really measure the monetary value in quality? GMB recently released a study on the high costs of…

What market trends will impact your customers in 2018?

What market trends will impact your customers in 2018?

By: Heather Sinchak | October 25th, 2017

It's hard to believe it's almost 2018. And with this new year, comes new technology, challenges, and unforeseen obstacles.  Independent repair facilities -- your customers -- will see the impact of market fluctuation. To encourage shops to set their business up for…

Take a look at the 'new age' part selling industry

Take a look at the 'new age' part selling industry

September 14th, 2017

“Synthetic oil, check. Filter, check. Gasket, check, Drip pan, check. Rags and wrench, check. As you already probably know I`m in my garage changing the oil on my truck. I’ve done this time and time again and could probably do…