Service & Repairs Resources

Learn how TraxCollision consolidates the wholesale experience into a single workflow to help maximise part sales opportunities.

Gain insights into the benefits of OEM certification & the impact it can have on your facility’s workflow, processes, and bottom line.

Download the CollisionLink Shop brochure and learn how to save money ordering original body parts with CollisionLink.

Download the RepairLink Shop brochure and learn how to save money on ordering mechanical body parts with RepairLink.

Download this white paper for tips to transform your facility into a collision repair powerhouse through streamlined, repeatable processes.

Find out how Athoris helps repairers authorise repair orders in seconds, with no disputes, less paperwork, and a simpler SMR approval workflow.

In this webinar hosted by Body Shop Business, OEC's collision team joins industry veterans to discuss how repair procedure versioning is reshaping the collision repair process. Panelists share real data on how often OEM procedures change and offer practical guidance on using technology to keep up with repair complexity and protect shop outcomes.

OEC surveyed 1,800+ collision repair professionals to uncover the challenges shaping the industry. Download the article to get a sneak peek at findings from the 2026 Collision Repair Industry Survey.

Managing manufacturer data doesn't have to be complex. The Data Services brochure explains how OEC simplifies data release, cataloguing, and distribution to keep your business running smoothly and your customers informed.

Get a sneak peek at the early parts ordering trends across the OEC collision and mechanical parts platforms, featuring a quick comparison between Q1 2025 and 2026 parts sales and order volume!

In this webinar, OEC’s Tyler Hasty sits down with three collision shop owners who share what they’ve learned from years of pursuing OEM certifications, including what prompted them to start, how certifications have shaped their shop culture and processes, and what a real certification journey looks like from the ground up.

Check out this on-demand webinar with OEC parts eCommerce experts as they break down the strategies top-performing dealers use and how the best parts departments generate more parts sales revenue, reduce friction within their workflows, and streamline operations & customer engagement.

Our experts discuss wholesale strategies for running competitive parts operations with online mechanical parts sales platforms that set you up to drive and sustain profitable parts growth, solutions that can help you elevate the customer experience, reporting insights for your parts sales operations, and more.

Even when the repair work is done right, missing documentation can lead to denied supplements and lost revenue. As vehicle complexity increases, shops need a better way to capture OEM procedures, calibrations, and parts from the start. Here’s why documentation matters more than ever.

Choosing the right collision repair shop matters. This video explains what certification means, why it’s important for vehicle safety and quality, and how it helps ensure repairs are done right.

Strong repair performance starts with strong financial visibility. Complete the form on the right to download your own copy of this article and learn how a structured financial health check can help your shop identify missed revenue opportunities and tighten operations.

As vehicle complexity increases, repair planning is more critical than ever. In this webinar, OEC experts share how OEM procedures, documentation, and process improvements help shops reduce supplements, improve efficiency, and protect profitability.

Learn how targeted email marketing campaigns drive a 38% increase in new business opportunities for dealership parts operations, plus additional insights!

Get a sneak peek at the early parts ordering trends across the OEC collision and mechanical parts platforms, featuring a quick comparison between Q1 2025 and 2026 parts sales and order volume!

As OEM procedures continue to grow and evolve, repair planning is becoming more complex and more visible across the repair process. Learn what’s changing and what it means for shops today. Want to see what smarter repair planning looks like in action? Take RepairLogic for a Test Drive

Our experts discuss wholesale strategies for running competitive parts operations with online mechanical parts sales platforms that set you up to drive and sustain profitable parts growth, solutions that can help you elevate the customer experience, reporting insights for your parts sales operations, and more.

Explore how our solutions help you work smarter, grow faster, and achieve better results. This brochure highlights how OEC connects OEMs, dealers, bodyshops, and independent retailers, enabling seamless workflows across parts ordering, pricing, supply chain visibility, repair information, and customer engagement.

Discover how Dayton Collision increased profitability to 45–50% by using RepairLogic to streamline OEM procedures, improve productivity, and eliminate missed non-reusable parts.

Even if you’re working in or running a parts department that operates efficiently, you probably know there are still opportunities to improve operations and processes. These are just a few areas where your parts department could benefit from a little optimisation – and that means streamlining operations and supporting a connected workflow.

Watch this on-demand webinar on ADAS calibrations in collision repair, including when they’re required and why OEM procedures matter.

Learn how TraxCollision creates greater opportunities for your parts team and helps increase sales by placing your parts right where your customers make buying decisions!

Download this article to see the five essential practices every collision shop should be prioritising to run more efficiently and deliver quality repairs.

Download the article to see how often seat weight sensor calibrations are missed and what your shop can do to catch them, keeping your customers safe and helping ensure your shop stays protected.

Discover how EstimateIQ helps you catch missed operations, write complete estimates, and become the hero your shop and your customers can rely on.

Ensure your team is building accurate, profitable estimates with our Collision Shop Estimating Checklist, supporting complete repairs and proper compensation!

Learn how independent collision shops can stand out by building trust, boosting credibility with OEM certifications, and strengthening community presence.

The OEC Backorder Fulfillment solution seamlessly provides fast, easy access to backordered parts across a trusted dealer network.

Struggling with the technician staffing shortage? Learn how a shift in mindset, inclusive hiring, and culture change can bring new talent into your collision repair shop.

Discover how Quality Coach Jay Cassel helps collision repair shops improve efficiency, streamline processes, and stay ahead of evolving technology and repair standards.

Check out this on-demand webinar with 3M and RepairLogic collision experts as they highlight the critical role of corrosion prevention in collision repair and how following OEM standards helps ensure vehicle safety and customer satisfaction.

Watch now | Check out this on-demand webinar to learn when to use structural vs. panel bonding adhesives and why OEM procedures matter.

Download the RepairLink infographic to learn how the RepairLink dealer network can help grow your mechanical parts business and increase your parts wholesale reach.

Download this infographic from AutoHouse Technologies and OEC to learn how the RepairLogic Repair Planning Platform boosts collision repair operations.

Learn more about TraxPro and how this OEC collision parts platform helps MSOs manage parts orders & invoices, elevate performance, and control expenses.

Want to grow your wholesale business? The CollisionLink Broker brochure explains how OEMs across Australia can increase body part sales by converting non-OE parts into original equipment – driving profitability and customer confidence.

Discover how OEC Quality Coach Jason Shank, a collision shop expert, helps collision shops improve efficiency, streamline processes, and stay ahead of evolving repair standards.

Gain insight into today’s collision market, the critical challenges facing both shops and suppliers, and how to stay connected and competitive in a changing industry.

Check out how Stonebriar and PartsTech transformed business challenges into competitive advantages through technology, reducing costs, increasing efficiencies, and fueling expansion.

Discover how OEC RepairEdge Coach Marty Roberts helps shops improve efficiency, streamline processes, and stay ahead of repair standards.

Learn how the OEC dealer solutions smooth over the potholes & rough roads running through your parts operations!

Learn how OEC Collision Shop Solutions empower you with tools and technology to power safe, consistent repairs, letting you be the hero customers count on.

Learn how CollisionLink connects dealers with a powerful network of repair shops and buyers, increasing collision part sales.

Download this Q&A to learn how quality coach Dave Driggers uses his 40+ years of experience to help collision shops improve performance.

Download this white paper to learn how EstimateIQ and RepairLogic work together to help shops evolve and thrive in today’s repair industry.

Download now | OEC eMarketing infographic to see how the turnkey solution drives customer retention & reengages dormant shops.

Download the CollisionLink Broker brochure for repair shops. Learn how CollisionLink Broker helps repair shops incorporate more genuine OEM parts into repairs and build stronger relationships with the dealer network. Discover the benefits in this brochure.

Download the brochure on avoiding total losses. Don’t let a total loss mean a loss of revenue. The brochure on avoiding total losses explains how this addition to CollisionLink Broker helps recover vehicles that insurers and auto body shops consider beyond repair, thereby increasing parts sales and customer satisfaction.

Download the call centre and telemarketing brochure. Boost your sales efficiency. The Trade Call Centre and Telesales Brochure explains how OEC helps businesses save time and increase revenue through targeted outbound campaigns, ongoing engagement, and smart data collection.

Download this Q&A for the latest insights on writing complete estimates with OEC collision-industry expert Benjamin Roberts.

OEC plays many different roles for many different people in the automotive industry – we want to take a moment to share our story!

Learn how CPN equips your facility with the latest tools, equipment, and training to meet the highest standards in the collision repair industry.

Download this article and learn how current market trends, inflation, and customer behaviours influence mechanical repair shops.

Learn how parts managers use business intelligence tools to access customer trends and uncover growth opportunities in this guide to part sales data.

Download this guide for insights into the benefits behind enabling your parts department platforms to work together.

Sales trending downward? The PSXLink Decreasing Sales Report gives dealers the insights they need to spot issues early and respond effectively. Check out this short demonstration to see it in action.

Learn how to optimise your collision shop with the right tools for accuracy, consistency, efficiency, and quality, so your team delivers better repairs faster.

Learn how your dealership can earn rebate dollars on eligible parts orders through the Nissan/INFINITI parts loyalty program powered by TraxCollision.

Download this guide to understand the difference between a full VIN decode vs. a VIN mask, and why this data matters.

Not all repair planning platforms are created equal. This resource breaks down how RepairLogic stacks up against top competitors, highlighting unique capabilities, streamlined workflows, and compliance advantages that set it apart.

Learn how you can make a big impact on your operations & your customers’ experience with the Ultimate Guide to Optimising Your Parts Department!

See how your dealership stacks up against the latest parts wholesale trends in the mechanical and collision markets, and where the growth opportunities lie.

Watch The Final Checklist webinar to get 10 revenue-capturing reminders before delivering a car, presented by the team behind OEC EstimateIQ.

Learn how your facility can consistently & efficiently produce safe, quality repairs by optimising your repair planning process.

Watch the Repair Planning Field Report Results webinar to learn about the more than 300,000 procedures that were added, updated, or deleted by OEMs. Hear from OEC industry experts, Nick Gardner, Sr. Repair Data Specialist for RepairLogic, and Taylor Moss, Co-founder of RepairLogic.

Watch the OEM Calibration Roundtable webinar to learn more about the importance of OEM repair information and the ADAS calibration process. Hear from OEC industry experts, Pat Blech and Taylor Moss from the RepairLogic team, and OEM Calibration Inc. experts Andrew Hipwell and James Rodis.

Watch the “Electric Vehicle Handling Qualified Webinar” featuring Ricky Robertson, OEC Field Services Manager for OEC CRN & Austin Bell, OEC Collision Manager.

Learn how EVHQ provides technicians and shop owners with the specialised knowledge and skills needed to safely and effectively handle EVs.

Are lost sales hurting your bottom line? PSXLink gives dealers the visibility they need to uncover missed opportunities and track wholesale business trends. Learn how to use this powerful tool to stay ahead.

Learn the CORE requirements for OEM certification through OEC’s Collision Performance Network, including the tools, training, and standards shops must meet.

Learn how your Collision Repair Facility can consistently and efficiently produce safe, quality repairs on Electric Vehicles.

Learn how your collision repair facility can consistently and efficiently produce safe, quality repairs with the three keys outlined in this guide.

Access this guide to learn practical new ways to standardise and optimise your repair planning, reducing inefficiencies and improving consistency in your shop.

Payments offers a secure, fast, cost-effective, and user-friendly solution to manage your business. Dealers benefit from low fees, automated refunds for returned parts, and the option to charge a restocking fee. All these features are seamlessly integrated into the RepairLink platform, which is supported by a vast network of over 100,000 buyers, providing 24/7 access to order parts.

OEC Payments offers shops an easy way to process RepairLink orders and returns directly in the application. No more calls for credit card details; enjoy centralised payment management.

New insights on why keeping your parts department top of mind with customers is the key to your bottom line, and how retention marketing pays off.

Hosted by Digital Dealer, OEC presents “Future-Proofing Your Wholesale Business,” a webinar designed to provide dealers with valuable insights into parts and repair market trends beyond the dealership, tips to address current sales & retention challenges, and ways to enhance service to external repairers.

Access this white paper to learn how RepairLogic stands out against leading industry competitors.

Gain insights into the benefits of OEM certification & impact it can have your facility’s workflow, processes, and bottom line.

Check out the latest insights into repair planning best practices and the impact they can have at your facility.

Learn how DMS Connect links your dealer systems so inventory, orders, and customer data flow together, making order fulfilment quick, easy, and accurate.

Learn more about our easy-to-use and accurate guide for accessing the prevailing repair labour rates & taxes.

Access the OEC Total Loss Workbook brochure to learn how it helps calculate compliant state taxes & fees across all jurisdictions.

Check out the on-demand OEC Payments webinar & learn how to implement a faster, more efficient payment process.

OEM repair procedures are constantly evolving – are you keeping up? Watch our on-demand webinar to learn practical strategies for staying current, maintaining compliance, and ensuring repair accuracy. Don’t let outdated information slow you down – get the insights you need today!

Learn how OEC’s Business Intelligence tools turn actionable data into higher parts sales, with dashboards and insights that help your team sell smarter.

Quick checks, lasting loyalty. The CheckLink brochure shows how your workshop can inspect vehicles in less than 10 minutes, improving customer satisfaction and retention.

Want to turn data into results? The AnalyticsLink brochure shows how to track customer performance trends and convert parts data into meaningful insights that drive growth and efficiency.

Managing fleets doesn’t have to be complex. The Athoris brochure shows how leasing companies can benefit from instant authorisations, precise billing, and seamless connectivity, making fleet management effortless.

Make booking simple and fast. The BookLink brochure explains how you can offer customers round-the-clock access to schedule services in only two minutes – boosting convenience and loyalty.

Streamline your billing operations. The Parts Central Billing brochure explains how OEC helps UK dealers and manufacturers manage parts billing with greater accuracy and efficiency – all in one centralised solution.

Maximise your aftersales success. The Trade Coaching & Consulting brochure explains how OEC helps manufacturers and dealers strengthen parts programs, improve processes, and deliver exceptional customer service.

Manage customer relationships with ease. The Trade CRM brochure explains how OEC’s solution helps sales reps and telesales teams monitor activities, streamline processes, and boost productivity – all from a tablet or online platform.

Looking to elevate your marketing? The Trade Marketing & Creative brochure highlights how OEC helps businesses boost visibility and engagement through tailored campaigns, creative design, and strategic support. Download now to see what we can do for you.

Fast quotes, happy customers. The QuoteLink brochure shows how you can generate quotes in 10 seconds, integrate labour costs, and build trust – helping your business stand out and retain loyal customers.

Turn data into growth. The ServiceLink brochure shows how organised service information empowers your business to make smarter decisions, improve operations, and drive success.

Check out this on-demand webinar to learn five things you didn’t know about Retail Inventory Management (RIM) and how it can improve your parts operation.

Complete the form on the right to learn how FleetLink consolidates billing & claims repair order authorisation, offers fleet incentives for using enrolled (preferred) dealers for maintenance & repairs, and streamlines dealer repair order authorisation & payment.

Expand your reach and sell smarter with Marketplace Direct. This brochure shows how OEC helps you connect with buyers, streamline listings, and manage transactions effortlessly. Download now to see how you can grow your parts business.

Find out how CollisionLink streamlines the collision parts ordering process, helping dealers and repairers order OEM parts faster and more efficiently.

D2D Express simplifies backorder fulfilment by connecting dealers and suppliers, so the parts your customers need arrive faster with less effort.

D2DLink connects dealers and shops directly with tyre suppliers, making tyre ordering and delivery fast, accurate, and easy.

Work smarter, not harder. EPCLink helps you get more done with less effort by streamlining parts lookup and ordering. Discover how this powerful tool simplifies workflows and boosts efficiency – download the brochure today!

Learn how EstimateIQ helps collision shops ensure all relevant operations are added to the estimate the first time, decreasing supplements and profit loss.

OEC makes collaboration simple. This resource explains how OEC connects dealers and shops to streamline workflows, enhance communication, and deliver better service outcomes.

Learn how OEC Dealer Solutions help you handle every moving part of your parts department, from ordering and inventory to customer retention and growth.

PartsBrokerDirect helps dealers turn idle, surplus parts inventory into working capital by connecting them to a broad network of buyers and suppliers.

This is the part where you go from order taker to order maker.Unlock your team’s full potential with OEC Performance Coaching. This brochure shows how our tailored coaching programs help manufacturers and dealers improve processes, boost productivity, and achieve measurable results. Download now to start driving performance!

PSXLink organises your parts data into clear, actionable insights so you can spot trends, set competitive pricing, and grow your business with confidence.

PSXLink Professional organises your parts and pricing data into clear, actionable insights so your team can price competitively and grow profitable sales.

Download this brochure to get the full run-down on how PSXLink Standard can become the tool that organises your data to help grow your business.

RepairLink connects dealers with the parts suppliers and OEMs they trust, streamlining ordering so your team can get off the phone and get parts moving.

RepairLogic gives collision repairers one platform for comprehensive repair planning, managing estimates, parts, and workflow for profitable repairs.

Watch to learn how OEC’s RepairLogic™ Repair Planning Platform drives safety, trust, and transparency into vehicle repair by providing access to genuine OEM repair information for a fast and easy way to conduct research and comprehensive repair planning.

OEC unlocks the supply chain for your dealership, connecting you with the suppliers and partners you need so the right parts arrive when you need them.

Find out how D2DLink helps dealers manage daily parts needs with automated selling opportunities, discounted parts, and up-to-date inventory across the industry.

PartsEye unlocks the full potential of your dealer network inventory, letting you locate, source, and sell parts across a wider market with total visibility.

Learn how your parts team can get more done without doing more work using these tips for increasing parts sales at your dealership. Download now!

Learn how you can navigate parts wholesale growth with reliable insights, dynamic filtering, and reports with PSXLink. Take control of your parts sales business by gaining actionable insights and an easy way to manage your transactional customer data.