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Support

You’ll find direct links to the tools, guides, and contacts you need for both portal support and customer support. Use this page as a quick starting point to access the help that’s most relevant to you.

Contact the OEC Support Team

Portal Support

Knowledge Base

Online searchable knowledge base provides 24/7 access to articles and videos showing users how to use OEC solutions and best practices.

Visit our Dealer Knowledge Base

In-app Guide

Embedded walkthroughs guide users through setting up OEC solutions and explain how to use key functionality.

Resource Center

Check out our library of resources designed specifically to help customers access tips and insights into OEC software solutions and services.

Visit our Resource Center

Customer Support

Customer Support (Inbound Assistance)

PHONE

English (EMEA & APAC): +44 (0) 844 247 3577
English (US & CAN): 1-888-776-5792 (Option 1)
French (US & CAN): 877-824-4813
Spanish (US & CAN): 877-301-4854
Spanish (Mexico Only): 800-283-3458
Spanish (South America): 56-800-231-114

CHAT

Available in OEC applications

Customer Success

Four teams work with customers through their growth process: Onboarding (first 3 months), Shops, Optimization (existing customers), and Retail.

Use the Customer Success Map to locate your Success Specialist across North America and Canada. (Navistar Customer Success Map)

Not enrolled? Sign up Today.

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Contact Support

Looking for additional support options? Get in touch with our Support Team for expert guidance.

Contact the OEC Support Team