Support
OEC prepares you – and your customers – for success through a comprehensive support system, enabling your business to achieve the maximum results from your investment.
Get SupportOEC Support
Customer Support (Inbound Assistance)
- Phone:
English: 1.888.776.5792 Option 1
French: 877.824.4813
Spanish: 877.301.4854 - Email:
English/French/Spanish Support: support@oeconnection.com - Chat:
Available in OEC applications
Customer Success
Four teams work with customers through their growth process: Onboarding (first 3 months), Shops, Optimization (existing customers), and Retail.
Use the Customer Success Map to locate your Success Specialist. (Navistar Customer Success Map)
OEC Performance Coaching (In-Person & Virtual Coaching)
Grow your existing auto parts business through in-person and virtual analysis and dealer-specific recommendations.
For more information click here or call 1.888.776.5792 ext. 2
Get Online Support
The OEC portal offers several ways to get your questions answered:
PSXLink
PSXLink User-customized screens provide instant analysis of Part Department sales within targeted customer segments.
Help Center
Online searchable knowledge base provides 24/7 access to articles and videos showing users how to use OEC solutions and best practices.
In-app Guides
Embedded walkthroughs guide users through setting up OEC solutions and explain how to use key functionality.
Learning Center
Receive news and information about new features along with exclusive content designed to improve a dealer’s performance.
Contact Support Team
Looking for additional support options? Get in touch with our Support Team for expert guidance.
888-776-5792
Monday through Friday, 8 am to 8 pm Eastern
World Headquarters: 3600 Embassy Pkwy, Suite 300, Fairlawn, OH 44333