Support

OEC prepares you – and your customers – for success through a comprehensive support system, enabling your business to achieve the maximum results from your investment.
Get Support

OEC Support

Customer Support (Inbound Assistance)

    Customer Success

    Four teams work with customers through their growth process: Onboarding (first 3 months), Shops, Optimization (existing customers), and Retail.

    Use the Customer Success Map to locate your Success Specialist. (Navistar Customer Success Map)

    OEC Performance Coaching (In-Person & Virtual Coaching)

    Grow your existing auto parts business through in-person and virtual analysis and dealer-specific recommendations.

    For more information click here or call 1.888.776.5792 ext. 2

    Get Online Support

    The OEC portal offers several ways to get your questions answered:

    PSXLink

    PSXLink User-customized screens provide instant analysis of Part Department sales within targeted customer segments.

    Help Center

    Online searchable knowledge base provides 24/7 access to articles and videos showing users how to use OEC solutions and best practices.

    In-app Guides

    Embedded walkthroughs guide users through setting up OEC solutions and explain how to use key functionality.

    Learning Center

    Receive news and information about new features along with exclusive content designed to improve a dealer’s performance.

    Contact Support Team

    Looking for additional support options? Get in touch with our Support Team for expert guidance.

    888-776-5792

    Monday through Friday, 8 am to 8 pm Eastern
    World Headquarters: 3600 Embassy Pkwy, Suite 300, Fairlawn, OH 44333