How PartsTech Helped Stonebriar Jiffy Lube Expand into Multi-Care
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2 pages
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PDF resource
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Overview – Building a Business for Growth
Stonebriar Jiffy Lube’s journey is a true example of entrepreneurial growth in the automotive service industry. What began with just three Stonebriar Jiffy Lube franchise locations has grown into an impressive 115 locations — 95 of which are built from the ground up. As Stonebriar looked to expand beyond basic oil changes and offer more profitable multi-care services, they ran into major roadblocks: high parts costs, inefficient parts procurement, and difficult, time-consuming training.
By bringing PartsTech into their operation, Stonebriar transformed their Jiffy Lube franchises from a business held back by outdated systems into a thriving enterprise with diversified services, smoother operations, and dramatically improved profitability — setting a new standard for what’s possible in the quick-lube franchise world.
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The Challenge — High Costs and Slow Parts Ordering
“We were trying to expand beyond just oil changes into multi-care services,” Stonebriar explains, “but with parts costs running at 45% of the ticket price, the math just wasn’t working.”
Parts ordering slowed things down. Service advisors spent too much time calling around to suppliers, waiting on hold, and juggling multiple screens just to find what they needed. Turnover added even more pressure. New employees had to learn complicated systems just to handle the basics, which made onboarding slow and frustrating.
“Every franchise owner knows the feeling. You see the potential to grow your business, but your systems are holding you back.”
The Solution – One Simple Platform for Parts Ordering
The fundamental shift in how Stonebriar operated their franchises occurred when they decided to implement PartsTech’s parts procurement platform across all of their locations. With one simple platform for parts ordering, their team was able to easily order parts fast — finding parts without the headaches and propelling Stonebriar’s 115 locations successfully into the multi-care world. PartsTech gave Stonebriar a faster, easier way to find and order parts, helping reduce costs, speed up repair orders, simplify training, and keep jobs on track with reliable support and order tracking.
“The first time I watched my service advisor complete an entire repair order in half the time, I knew we were onto something special.”
The Results – Lower Costs, Greater Efficiency, and Expansion
The implementation of PartsTech delivered transformative results across Stonebriar’s franchise operations:
Lower Costs, Higher Profitability:
“Parts costs for multi-care services plummeted from 45% of the ticket to under 20%,” Stonebriar explains. “That shift changed everything. Suddenly, services that weren’t profitable before became our growth engine.”
Greater Efficiency, Smoother Operations:
Parts that once required calls to multiple suppliers now appear instantly on one screen, helping the team work faster and train new employees with ease. “Now when someone new comes in, they can be productive almost immediately. The system is that intuitive,” Stonebriar says.
Expansion and Competitive Advantage:
“We’ve proven that multi-care can work at Jiffy Lube with the right tools,” Stonebriar says proudly. With growth across locations and standout performance, other franchise owners are taking notice. “They look at our numbers and can’t believe what they’re seeing. They ask what our secret is, and I tell them straight: it’s PartsTech.
Summary
Stonebriar’s experience with PartsTech demonstrates how the right technology partner can transform fundamental business challenges into competitive advantages. For auto repair franchise owners facing similar obstacles, Stonebriar demonstrates that efficiency improvements extend far beyond simple cost savings — they can enable entirely new business models and growth opportunities. “I can’t imagine operating without PartsTech now,” Stonebriar concludes. “If you’re serious about growing your business beyond the basics, this is how you do it. We’ve eliminated the roadblocks that were holding us back. Now it’s just about execution — and with PartsTech, that part has gotten a whole lot easier.”
“As Stonebriar Jiffy Lube continues to expand with ambitious growth goals, PartsTech remains a key part of the strategy.”
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How parts costs for multi-care services fell from 45% of the ticket to under 20%
How one platform replaced calls to multiple suppliers for parts ordering
How Stonebriar expanded beyond oil changes into multi-care services
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