Elmer’s Auto Body

Elmer’s Auto Body has taken full advantage of RepairLogic during their Beta experience. Even before RepairLogic, Elmer’s would create comprehensive repair plans for every vehicle they repair. Trying to create complete accurate repair plans while attempting to navigate multiple OEM techinfo sites all using differing naming conventions alongside a major repair data aggregator has always been challenging and time-consuming. In fact, it was so time consuming that Elmer’s hired a researcher whose sole responsibility was to find and save OEM procedures. That changed when RepairLogic came along. Previously just a researcher, the employee is now an estimator and repair planner, essentially “doubling efficiency” by allowing one employee to do what would previously have been two jobs.

Efficiency hasn’t been the only benefit that Don has noticed. They’ve also made huge strides in repair plan accuracy. In addition to the monetary and customer satisfaction benefits, Don has also noticed improved morale as rework decreased. He says that there is less finger pointing, which has been “good for team building.” Additionally, RepairLogic has helped Elmer’s identify ADAS calibration procedures ahead of time and aided in compiling documentation necessary to justify the use and reimbursement of critical OEM parts.

Ultimately, Don looks at the issues facing the collision industry and sees that RepairLogic has the potential to help alleviate tension between stakeholders. He believes in its ability to ease the burdens of the labour shortage and foster safe and proper repair throughout the industry, “This is the first time I can see us winning – all of the stakeholders have to realize that we have to repair these cars correctly, and (RepairLogic) can help us do that.”

• Three Locations

• 31 Employees

• 75 Years in Operation

• 180+ Monthly Repairs

• 10 OEM Certifications

• Nearly all OEMs Serviced

• Operations and General Manager

• 30 Years at Elmer’s Auto Body

• Previously: Air Force Electronic Engineer