RepairLogic Field Report, Vol. 5

Collision repair facilities today face increasing pressure to deliver accurate repair plans quickly, but many shops still struggle with time-consuming manual processes. To better understand these challenges and the impact of RepairLogic on shop operations, we surveyed users across the industry.

According to the most recent RepairLogic survey data:

• 45% of respondents reported taking more than 30 minutes to create a full repair plan with other tools [prior to using RepairLogic]
• With other tools, navigating multiple sources and PDFs slows down production and leads to missed steps

With RepairLogic, the process changes dramatically:

This significant increase in repair planning and research efficiency benefits estimators, improves cycle time, reduces mental fatigue, and builds trust that all OEM-required steps are being captured the first time. Plus, with extra time in the day, collision shops can increase daily repair volume, drive greater profitability, and focus on delivering quality repair experiences to your customers.

At Loyalty Collision Centres, Manager Bryan Nuhn faced a familiar challenge: research on uncommon vehicles could take up to 45 minutes, slowing production and creating bottlenecks for all repairs. RepairLogic turned that around for his team.

Now, with faster research using RepairLogic:

• The team has time to research every job with welding, sectioning, or electrical work
• Nuhn performs quality control to review plans and identify process improvements

Nuhn described how RepairLogic has streamlined both estimator compliance and insurer conversations: "If you give them the right tools, they're going to do it." Nuhn added, "I'm not on calls with insurance nearly as much anymore."

The Impact of Linked Procedures

64% of procedures in RepairLogic include automated linked procedures

OEM procedures often trigger a chain of related operations that can dramatically impact repair time, cost, and quality. These related operations are known as "linked procedures." When linked procedures go unseen, repairers risk missing critical OEM-required actions or steps that affect safety, compliance, or customer satisfaction. Without the right tools, it's easy to feel uncertain about whether you've captured a complete repair. That's why automated linked procedures help instill added confidence in repairers who use RepairLogic.

From the first procedure that gets entered into your repair plan, RepairLogic, on average, identifies an additional 6 or more linked procedures. This ensures that you and your team deliver a complete and proper repair based on OEM requirements. Pair this with OEM-backed documentation and you promote customer safety and satisfaction while fueling steady growth for your business.

Importantly, these linked procedures are not optional or redundant but often critical to completing the repair correctly. Whether it's disabling a restraint system before a weld or recalibrating a sensor after a part replacement, these linked procedures and steps help ensure vehicles are returned safely and in full compliance with OEM requirements. Without visibility into current procedures, repairers are left attempting to apply past experience to new and complex repairs, which undermines quality, safety, and confidence, especially given the evolving nature of vehicle technology.

By making linked procedures obvious and actionable, RepairLogic empowers shops to catch critical operations that other solutions miss before they turn into a problem. At the same time, by automating linked procedures, RepairLogic promotes profitability by identifying OEM-required work early so that shops can get paid for what they do.

Boosting Repairer Confidence

Confidence in the repair process is just as important as efficiency. Repair teams need to know they are following OEM requirements every time, without second-guessing or wasted effort. After adopting RepairLogic, repairers report not only faster repair planning but also greater confidence and consistency in their work.

More than half of surveyed repair teams felt an increase in confidence* in their average repair after utilising RepairLogic. Plus, that confidence translates into measurable business results:

Repair teams using RepairLogic tell us reviewing and sharing repair plans has a direct effect on communication quality and reduction of rework.

“RepairLogic just makes everything more intentional. There's no second guessing. We know what's required, and we can prove it.”

RepairLogic is designed to help shops create more complete, reviewable, and understandable repair plans by making it easy to document OEM required steps. The platform also makes it easy to share repair documentation across teams, including with insurers and vehicle owners. Each repair plan includes a consolidated view of all procedures, linked operations, and single-use parts. With clear traceability and sharing tools, shops are better equipped to stand behind their work, reducing friction during QC, customer handoffs, or insurer discussions.

In fact, a portion of respondents even say they regularly review repair plans after completion or delivery.

Their top reasons:

• Accuracy & Quality Control
• Training & Documentation (Insurers/Customers)
• Compliance & Supplements/Rework

Asa Dozier is the Lead Estimator and Office Manager at Dayton Collision Centre in New Jersey. Though the shop already researched OEM procedures for every vehicle, Dozier says RepairLogic completely transformed their workflow.

Dozier also praised RepairLogic's user-friendly design and technician visibility: "Before, we had to print hundreds of pages. Now, each tech has their own portal and sees exactly what's assigned to them. It makes the production manager's job ten times easier."

Dayton Collision uses RepairLogic to:

• Share full repair plans via PDF or link with insurers (especially for complex jobs)
• Proactively justify operations with comprehensive documentation
• Reduce supplements and rework by including single-use parts and weld-thru primer up front

RepairLogic isn't standing still. Over the past year, we've continued investing in enhancements that make the repair planning process faster, more accurate, and easier to share. Here are a few of the most impactful upgrades our customers are already using every day:

5. Digital Workspace

The Workspace shows each technician's progress and acts as the shop's source of truth for verifying completion of the repair once everything is checked off. See at a glance what each technician has completed and what's still in progress for the repair.

And we're not done yet!

Stay tuned for even more innovation, automation, and integration, designed to simplify planning, strengthen documentation, and help drive the next generation of safe, confident repairs.

Conclusion

RepairLogic helps shops build stronger foundations for better repairs, documentation, and clearer communication across the board. By showing linked procedures, streamlining workflows, and making every repair plan more justifiable, the platform empowers shops to raise their standards and operate with confidence. That confidence helps build trust with technicians, insurers, and customers alike.

Plus, it shows in the numbers with fewer comebacks, faster approvals, and more complete repairs. As vehicles grow more complex, the need for smarter repair planning only increases. With RepairLogic, shops can move forward one confident repair at a time.