Insights

BookLink

Available in

EMEA

Give your customers 24/7 access to book your services in just a few clicks. BookLink gives your customers a seamless experience since the solution is completely optimised for mobile use. OEC can even brand the solution to look exactly like the manufacturer’s website.

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BookLink can be integrated with existing systems such as lead generation systems and DMSs, and with your workshop diary. BookLink identifies the client’s vehicle just from the registration number and recommends relevant work or promotions to that vehicle with costs attributed to each job.

The system explains all work to the customer, cost implications, and any additional extras or relevant offers. Then, it proposes instant and interest-free payment options available in partnership with Bumper.

Make booking service appointments the easy part.

OVERVIEW

What does BookLink do?

Give your customers 24/7 access to book your services in just a few clicks. BookLink gives your customers a seamless experience, since the solution is completely optimised for mobile use. OEC can even brand the solution to look exactly like the manufacturer’s website.

Get More Information

Boost Customer Satisfaction

BookLink is easy to use and navigate with its click-to-book system, works around the client’s schedule, and provides easy and transparent communications to your clients.

The result is a positive customer relationship that generates repeat business and positive word of mouth.

BENEFITS

BookLink allows dealers to:

Schedule More Services

Let customers book services any time, day or night, for more total bookings.

Capture After-Hours Demand

Provide customers with the opportunity to schedule services outside of standard business hours.

Support Seamless Scheduling

Let customers book from their phone, tablet, or computer in under two minutes.

Leverage Upselling Opportunities

Suggest timely purchases like tyres, brakes, or upgrades based on each customer’s booking history.

Recommend the Proper Work

Identify vehicles by registration number and recommend relevant work and associated costs.

Boost Customer Satisfaction

Deliver easy, transparent communication that supports repeat business and positive word of mouth.

Customers are offered a full suite of service pricing and can book online 24 hours a day, 7 days a week at a time that suits them. It’s so easy and simple to update for both customers and staff.

Brian B. – Aftersales Development Manager , Lookers GM Division