Marketplace
Call Centre & Telesales
Actively promote your current offers and grow your trade parts business.
OVERVIEW
What does OEC’s Call Centre & Telesales service do?
The OEC Telesales team makes outbound sales calls on your behalf. During each promotional campaign, we contact a number of new and existing customers to develop relationships, spread awareness of your brand and promotional offers, convert sales, and generate leads for your business.
Get More Information
Our Expertise
From planning and preparation, telephone manners, lead generation, listening skills, cross-selling and up-selling, building rapport, questioning techniques, and features/advantages/benefits discussions, to objection handling, we have got you covered.
We also propose training designed for all levels of expertise, all with the added advantage of a live telesales environment. OEC provides clear and effective coaching, easy to understand training, insights into handling the challenges of today’s inbound and outbound call activities, confidence building and objection handling support, and strategies for closing the sale.
BENEFITS
Call Centre & Telesales allows dealers to:
Related Resources
Explore curated reports, insights, and tools tailored to this product to help you get the most value from it.
Explore all OEC Resources →Trade Call Centre and Telesales Brochure
Download the call centre and telemarketing brochure. Boost your sales efficiency. The Trade Call Centre and Telesales Brochure explains how OEC helps businesses save time and increase revenue through targeted outbound campaigns, ongoing engagement, and smart data collection.
2026 Collision Repair Industry Survey Sneak Peek
OEC surveyed 1,800+ collision repair professionals to uncover the challenges shaping the industry. Download the article to get a sneak peek at findings from the 2026 Collision Repair Industry Survey.
Q1 2026 Wholesale Trends Report
Get a sneak peek at the early parts ordering trends across the OEC collision and mechanical parts platforms, featuring a quick comparison between Q1 2025 and 2026 parts sales and order volume!
More Revenue, Less Friction: Strategies for Parts Department Growth
Check out this on-demand webinar with OEC parts eCommerce experts as they break down the strategies top-performing dealers use and how the best parts departments generate more parts sales revenue, reduce friction within their workflows, and streamline operations & customer engagement.
Sneak Peek: Q1 2026 Wholesale Trends Report
Get a sneak peek at the early parts ordering trends across the OEC collision and mechanical parts platforms, featuring a quick comparison between Q1 2025 and 2026 parts sales and order volume!
Trade & Collision Brochure
Explore how our solutions help you work smarter, grow faster, and achieve better results. This brochure highlights how OEC connects OEMs, dealers, bodyshops, and independent retailers, enabling seamless workflows across parts ordering, pricing, supply chain visibility, repair information, and customer engagement.
How to Optimise Your Parts Department in 2026
Even if you’re working in or running a parts department that operates efficiently, you probably know there are still opportunities to improve operations and processes. These are just a few areas where your parts department could benefit from a little optimisation – and that means streamlining operations and supporting a connected workflow.
5 Things Every Collision Shop Should Be Doing
Download this article to see the five essential practices every collision shop should be prioritising to run more efficiently and deliver quality repairs.