How DeFouw Nissan of Lafayette Cut Research Time in Half and Boosted Parts Revenue with RepairLogic

Overview

DeFouw Nissan of Lafayette is a dealership collision centre in Lafayette, Indiana, with a 28-person team and 10 OEM certifications. Collision Centre Manager Jeff Snethen — with 12 years at DeFouw and nearly 30 years of industry experience — led the shop's adoption of RepairLogic to make OEM research a consistent, shop-wide standard rather than an occasional practice.

The Challenge

Despite Jeff's involvement in 20 groups and a personal commitment to the principle of "research to learn and learn to research," the shop was conducting thorough OEM research on fewer than half of all repair jobs.

The tools available at the time created real friction. OEM Tech Info Sites were authoritative but took roughly 90 minutes per job to use. Third-party aggregators were faster but Jeff found their procedures sometimes incomplete and often out of date — reliability was a genuine concern. With no single fast, trustworthy solution, thorough OEM research remained the exception rather than the rule.

The Solution

Mike Anderson of Collision Advice introduced Jeff to RepairLogic at a 20 group meeting. Jeff was immediately struck by its simplicity and the revenue potential he saw in it.

RepairLogic delivers repair procedures directly from OEMs, so Jeff never had to question its reliability — it matched the accuracy of going to OEM sites directly. And it was dramatically faster: the 90 minutes the team had been spending on Tech Info Sites was cut in half with RepairLogic.

Beyond speed, Jeff quickly recognized RepairLogic's one-time use part identification tools as a significant opportunity. The shop had previously caught the obvious single-use parts but routinely missed the smaller ones. RepairLogic identifies all of them — improving repair safety and capturing revenue the estimating system had been leaving on the table.

The Results

• Research rate increased from under 50% to over 80% — RepairLogic made OEM research fast enough and reliable enough to become standard practice across the shop.
• OEM research time cut by 50% — from roughly 90 minutes per job on Tech Info Sites to approximately 45 minutes with RepairLogic.
• Parts revenue up more than $400/month — driven by RepairLogic's one-time use part identification catching items previously missed by the estimating system.

"It gives me a peace of mind that we're fixing cars safely and properly." — Jeff Snethen, Collision Centre Manager, DeFouw Nissan of Lafayette

Jeff describes RepairLogic as the most important software at the collision centre: "We have a lot of subscriptions at the collision centre, and this would be the last one I would give up."