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OEC Inventory Solutions

OEC Backorder Fulfillment Solutions

Streamline dealer-to-dealer parts transactions for seamless OEM parts procurement and dealer collaboration – worldwide.
Backorders drain resources and affect customer satisfaction, but your dealer network holds the solution. OEC Backorder Fulfillment seamlessly creates a dealer network to provide fast, easy access to backordered parts across countries when they’re needed the most.

Streamline your dealer-to-dealer transactions

The OEC Backorder Fulfillment Solution optimises your backorder process, enabling faster, more efficient sourcing of OEM-approved parts through a trusted dealer network. Fully integrated with shipping and payment processing, the OEC Backorder Fulfillment Solution streamlines dealer-to-dealer transactions, supporting secure, seamless fulfillment from order to delivery.
With the OEC Backorder Fulfillment Solution, dealers experience:

  • Faster backorder fulfillment with dealer-to-dealer sourcing
  • Seamless transactions with shipping & payments
  • Access to OEM parts inventory across the network
Backorder Fulfilment Solutions

Backorder Fulfillment Options

Customise your OEC Backorder Solution

Parts PurchaseDealer parts statement billingorDealer-to-dealer transactions
Buyer ChoiceAutomate buyer processAllow buyer to choose the best offer
Pricing rulesSet program pricesAllow dealers to negotiate pricing
ShippingIn-market shipping onlyAllow cross-border shipping

Key Features

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Quickly address customer-critical situations

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Drive customer satisfaction

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Reduce customer downtime

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Increase part sales and lower idle inventory

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Reduce rental, freight, or penalty costs

The Current State of Fulfillment

%

of eCommerce costs are tied to delivery, making it the largest operational expense.

Backorder durations for critical OEM parts can range from 2 weeks to over 6 months, depending on part complexity and supplier constraint.

%

of customers won’t repurchase after a poor delivery experience, highlighting the cost of failed fulfillment.

Customer satisfaction drops by 30-40% when repairs are delayed due to backordered parts, directly affecting brand loyalty.

Manage Your Parts With a Single Solution

Check out these resources designed to make your job easier.

Speak to an expert today

Have a question about OEC Backorder Fulfillment Solution? Contact us today.