OEC Backorder Fulfilment Solutions
Streamline dealer-to-dealer parts transactions for seamless OEM parts procurement and dealer collaboration – worldwide.
Backorders drain resources and affect customer satisfaction, but your dealer network holds the solution. OEC Backorder Fulfilment seamlessly creates a dealer network to provide fast, easy access to backordered parts across countries when they’re needed the most.
Streamline your dealer-to-dealer transactions
The OEC Backorder Fulfilment Solution optimises your backorder process, enabling faster, more efficient sourcing of OEM-approved parts through a trusted dealer network. Fully integrated with shipping and payment processing, the OEC Backorder Fulfilment Solution streamlines dealer-to-dealer transactions, supporting secure, seamless fulfilment from order to delivery.
With the OEC Backorder Fulfilment Solution, dealers experience:
- Faster backorder fulfilment with dealer-to-dealer sourcing
- Seamless transactions with shipping & payments
- Access to OEM parts inventory across the network
Backorder Fulfilment Options
Customise your OEC Backorder Solution
| Parts Purchase | Dealer parts statement billing | or | Dealer-to-dealer transactions |
| Buyer Choice | Automate buyer process | Allow buyer to choose the best offer | |
| Pricing rules | Set program prices | Allow dealers to negotiate pricing | |
| Shipping | In-market shipping only | Allow cross-border shipping |
Key Features
Quickly address customer-critical situations
Drive customer satisfaction
Reduce customer downtime
Increase part sales and lower idle inventory
Reduce rental, freight, or penalty costs
The Current State of Fulfilment
%
of eCommerce costs are tied to delivery, making it the largest operational expense.
Backorder durations for critical OEM parts can range from 2 weeks to over 6 months, depending on part complexity and supplier constraint.
%
of customers won’t repurchase after a poor delivery experience, highlighting the cost of failed fulfilment.
Customer satisfaction drops by 30-40% when repairs are delayed due to backordered parts, directly affecting brand loyalty.
Manage Your Parts With a Single Solution
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Speak to an expert today
Have a question about OEC Backorder Fulfilment Solution? Contact us today.