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BookLink

Increase your dealers’ bookings with our quick and easy service booking solution.

Give your customers 24/7 access to book your services in just a few clicks. BookLink gives your customers a seamless experience since the solution is completely optimised for mobile use. OEC can even brand the solution to look exactly like the manufacturer’s website.
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Streamline Your Workflow

BookLink can be integrated with existing systems such as lead generation systems and DMSs, and with your workshop diary. BookLink identifies the client’s vehicle just from the registration number and recommends relevant work or promotions to that vehicle with costs attributed to each job.

The system explains all work to the customer, cost implications, and any additional extras or relevant offers. Then, it proposes instant and interest-free payment options available in partnership with Bumper, in UK.

Make booking service appointments the easy part.

Book More Services

  • BookLink makes sure customers can book at any time, day or night, for more total bookings
  • In 2023, 26% of BookLink bookings were taken while the dealership was closed
  • Customers can easily access BookLink from their phone, tablet, or computer for hassle-free booking in under two minutes

Upsell With Ease

  • BookLink subtly suggests timely purchases based on a customer’s booking, like tyres, brakes, or a vehicle upgrade
  • The intelligent system identifies vehicles just from the registration number, so it can make relevant recommendations for additional work and provide the costs attributed to each job

Boost Customer Satisfaction

BookLink is easy to use and navigate with its click-to-book system, works around the client’s schedule, and provides easy and transparent communications to your clients.

The result is a positive customer relationship that generates repeat business and positive word of mouth.

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Key Statistics

50% of BookLink bookings originate from new customers

61,000 bookings were made in 2023

BookLink delivers a conversion rate of over 20%

A BookLink booking takes less than 2 minutes to complete

26% of bookings occurred outside of the dealer opening hours

Customers are offered a full suite of service pricing and can book online 24 hours a day, 7 days a week at a time that suits them. It’s so easy and simple to update for both customers and staff.

Brian B.

Aftersales Development Manager, Lookers GM Division

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Reach out for more information, questions or comments about any of our products or services.