ServiceLink
Drive capacity, efficiency, and profitability for dealership service departments.
OVERVIEW
What is ServiceLink?
ServiceLink offers a world leading complete service support package allowing the dealership to manage the full customer journey. From taking customer bookings, quoting, to vehicle health check-ups and quality checking work, all stages of a service journey are covered. With manually authored menus and flexible API integration, we offer an unrivalled service package, allowing OEM’s to achieve the best results with their aftersales.
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BENEFITS
ServiceLink allows you to:
- Service departments globally a one platform, efficient, high-speed service to maintain and expand their customer base and part sales
- Control the flow of booking your online service, delivering accurate prices and the performance tracking of each operative, a true Integrated service experience
- Enhance productivity and profitability with our flexible and powerful dealer services tools
Our Dealership Products
BookLink
Give your customers 24/7 access to book your services in just a few clicks. BookLink gives your customers a seamless experience since the solution is completely optimised for mobile use. OEC can even brand the solution to look exactly like the manufacturer’s website.
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QuoteLink
QuoteLink combines pricing data with labour pricing and any additional costs at the click of a button. It has a simple, modern and easy-to-use UI and can be web or DMS based, or integrated into other solutions such as eVHC, BookLink, CheckLink, Workshop Control, and Manufacturer Vehicle Owner platforms.
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CheckLink
CheckLink manages clients’ expectations, reduces comebacks and improves the overall experience. This means that you retain clients and increase loyalty. Since loyal customers are five times more likely to purchase again, this leads to higher profitability.
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Customers are offered a full suite of service pricing and can book online 24 hours a day, 7 days a week at a time that suits them. It’s so easy and simple to update for both customers and staff
Brian B – Aftersales Development Manager, Lookers GM Division