​How do I communicate with shops buying from me online?

Many shops are weary of trying new ways to order parts (understandably so), but no online solution will replace the relationship you have with your customers. When shops first order from you, you can message your shops within your online parts ordering solution, through “Notes” in CollisionLink, for example. Additionally, a call the first time you receive a new shop’s order is sufficient enough in instilling confidence that their order will be fulfilled. After that, they should be just fine knowing their future orders will be completed.