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Customer Shop of Choice

Here’s the part for effective communications and compliance.

Customer Shop of Choice – Enterprise Workflow provides the ability to electronically communicate with shops outside insurer network, while ensuring compliance with policies & procedures.

Streamline Your Workflow

Automobile claims workflow suite of applications

  • Intelligent Assignment Dispatch to relevant appraisal sources
  • Facilitates connectivity between insurers & their trading partners
  • Estimating System agnostic

Appraisal Sources (runs local compliance)

  • Field Estimates: Staff and IA
  • Shops: Customer Shop of Choice (CSOC)
  • Other: Desk Estimate/Review; TPA; Vehicle Owner

Trading Partners

  • Parts: Sourced per insurer’s Policies & Procedures
  • Rental Car: Enterprise and Hertz
  • Salvage Processing: Copart and Insurance Auto Auctions

A secure, efficient and effective platform to process our auto physical damage claims. It revolutionized the way my auto physical damage team and collision centers partnered together through seamless, real-time communication throughout the lifecycle of the claim. The Customer Shop of Choice platform is like no other. 

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