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Enterprise Workflow

Enterprise Workflow with Customer
Shop of Choice

Here’s the part for effective communications and compliance.

Enterprise Workflow with Customer Shop of Choice provides the ability to electronically communicate with shops outside insurer network, while ensuring compliance with policies & procedures.

Streamline Your Workflow

Automobile claims workflow suite of applications

  • Intelligent Assignment Dispatch to relevant appraisal sources
  • Facilitates connectivity between insurers & their trading partners
  • Estimating System agnostic

Appraisal Sources (runs local compliance)

  • Field Estimates: Staff and IA
  • Shops: Customer Shop of Choice (CSOC)
  • Other: Desk Estimate/Review; TPA; Vehicle Owner

Trading Partners


  • Parts: Sourced per insurer’s Policies & Procedures
  • Rental Car: Enterprise and Hertz
  • Salvage Processing: Copart and Insurance Auto Auctions

A secure, efficient and effective platform to process our auto physical damage claims. It revolutionized the way my auto physical damage team and collision centers partnered together through seamless, real-time communication throughout the lifecycle of the claim. The Customer Shop of Choice platform is like no other. 

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Featured Resource

Download Now: Enterprise Workflow Brochure

Learn how to electronically communicate with shops outside your network, while ensuring policy & procedure compliance.

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