Learning Hub

The Collision Industry

​How do I communicate with shops buying from me online?

Communication and relationship building is a key component to having success selling parts.

Many shops are weary of trying new ways to order parts (understandably so), but no online solution will replace the relationship you have with your customers. When shops first order from you, you can message your shops within your online parts ordering solution, through “Notes” in CollisionLink, for example. Additionally, a call the first time you receive a new shop’s order is sufficient enough in instilling confidence that their order will be fulfilled. After that, they should be just fine knowing their future orders will be completed.

Make this your goal: connect with your customers and ensure that you are their go-to dealership for submitting collision repair estimates.
  • In all likelihood, a lot – trust us.
  • It varies dealer to dealer and depends on business goals and resources.