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OEC Customer Support Earns Center of Excellence Certification

Automotive software provider recognized for 13th consecutive year

OEConnection LLC (OEC), a leading technology employer in Northeast Ohio, has been certified by BenchmarkPortal as a Center of Excellence, a prestigious award in the customer service and support industry. The Center of Excellence certification is awarded to contact centers that meet or surpass rigorous standards for customer service when compared with peer organizations across North America.

OEC earned its certification based on a Balanced Scorecard that demonstrates superior performance in customer experience and quality-related metrics. Certification is typically awarded to customer contact centers that have an optimized balance between efficiency and effectiveness.

“It’s an understatement to say that 2020 was a year without precedent and one that put an immense amount of pressure on customer support teams,” said James Kynkor, Manager, Customer Support. “The OEC team works incredibly hard to provide our customers with unparalleled service, especially during the ongoing pandemic, and it’s exceptionally gratifying to receive this honor once again.”

“Even in normal times, the ability to provide high-level customer support requires extraordinary efforts,” said John Haluch, Vice President, Customer Success. “This year, the OEC team handled hundreds of Covid-related calls and this certification proves that the team is extremely capable of overcoming any challenge with professionalism and class.”

“The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient,” said Bruce Belfiore, CEO of BenchmarkPortal. “It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence.”

The Center for Excellence Award differs from other industry certifications in that it measures results strictly by the numbers and produces objective, results-oriented data. BenchmarkPortal designates this certification for customer service contact centers that score in the top 10 percent of those surveyed.

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