CSI – Customer Surveys
Engage with your audience.
OEC now offers web-based, email, and SMS enabled systems to make Customer Experience Surveys easy for body shops and their customers. Customizable tools offer convenient ways for customers to provide feedback about their experience with the collision center. Collision centers can then quickly improve service processes based on survey results.
Satisfied Customers Reflect
Service Advisor Success!
SIMPLE
Sending customer satisfaction surveys to clients has never been easier. Simply collect email addresses and/or phone numbers to send four-question surveys through the FastTrack interface. With just a few clicks, customers can provide helpful feedback to improve automotive service training, operations, and services.
COST EFFECTIVE
With a flat monthly fee, you can send monthly surveys to all of your customers. There are no additional charges for reports, resend attempts, and no limit on how many customers you survey. Not only will this tool help you reach your contact ratio, but it helps ensure you receive solid, actionable feedback from customers.
CLEAR
The reporting mechanism provides detailed reports as survey results are scored. Scores can be grouped by technician, estimator, insurance company, and even by vehicle make. The feedback allows you to proactively address customer concerns.
REAL-TIME
Survey results are available for review in real-time, meaning no waiting on a monthly report to measure your results or make adjustments to your service advisor training procedures.