Support

OEC Support

Customer Support (Inbound Assistance)

Phone:
English: 1-888-776-5792 (Option 1)
French: 877-824-4813
Spanish (US & CAN): 877-301-4854
Spanish (Mexico only): 800-283-3458
Spanish (South America): 56-800-231-114
Email:
English/French/Spanish Support: support@oeconnection.com
Chat:
Available in OEC applications

Customer Success

Four teams work with customers through their growth process: Onboarding (first 3 months), Shops, Optimization (existing customers), and Retail.

Use the Customer Success Map to locate your Success Specialist. (Navistar Customer Success Map)

OEC Performance Coaching (In-Person & Virtual Coaching)

Grow your existing auto parts business through in-person and virtual analysis and dealer-specific recommendations.

For more information click here or call 1.888.776.5792 ext. 2

Get Online Support

The OEC portal offers several ways to get your questions answered:

PSXLink

PSXLink User-customized screens provide instant analysis of Part Department sales within targeted customer segments.

Help Center

Online searchable knowledge base provides 24/7 access to articles and videos showing users how to use OEC solutions and best practices.

In-app Guides

Embedded walkthroughs guide users through setting up OEC solutions and explain how to use key functionality.

Learning Center

Receive news and information about new features along with exclusive content designed to improve a dealer’s performance.

Contact Support Team

Looking for additional support options? Get in touch with our Support Team for expert guidance.

888-776-5792

Monday through Friday, 8 am to 8 pm Eastern
World Headquarters: 3600 Embassy Pkwy, Suite 300, Fairlawn, OH 44333